Managing people

The Role of Line Managers: Lessons From Conflict Management Systems

In the latest in our blog series exploring links between conflict management and productivity, Professor Paul Latreille from the University of Sheffield, explores lessons from the USA in taking more innovative, pro-active and strategic approaches to conflict management. Conflict at work is costly.  According to the CIPD, around one in three UK employees experience workplace

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Why Unions Value Good Managers

As part of our blog series exploring links between conflict management and productivity, Sue Ferns, Deputy General Secretary at Prospect, provides a trade union perspective on the importance of managerial capability. It’s not difficult to find reports or surveys that conclude UK managers are ill-equipped to lead and get the best from their staff. Managers

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Masterminding The Perfect Manager

In the latest instalment of our blog series exploring links between managerial capability, conflict management and productivity, Susan Clews, Chief Executive at Acas, draws on lessons from the frontline of employee relations and conflict resolution to ‘mastermind the perfect manager.’ If Acas was ever invited to appear on ‘Mastermind’, it wouldn’t be difficult to predict what our specialist

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