How we can better support and develop Line Managers

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Line managers play a central role in shaping working experiences and building more effective and productive workplaces. In particular, they are ideally placed to prevent, contain and resolve conflict at work, which currently costs UK organisations more than £28billion per year. But research has consistently shown that most managers are not provided with the skills they need.

Researchers at the Universities of Westminster and Sheffield have been working with the Advisory Conciliation and Arbitration Service (Acas) to develop an approach to developing line manager capability with the potential to reach those find it difficult to access traditional approaches to training.

In an event held in Novemeber 2023, the Skilled Managers team presented some early findings from their project and discussed some of the key challenges facing managers. The event also included a conflict clinic asking a panel of experts how they would respond to a range of tricky managerial dilemmas.

Watch the full event here:

Presenters and Panellists

Gill Dix, Institute for Employment Research

Terry Duffy – Strategic Growth Partnership Lead, Acas

Jonny Gifford – Senior Advisor, Organisational Behaviour , CIPD

Daisy Hooper – Head of Policy and Innovation, Chartered Management Institute

Paul Latreille – Professor of Management, University of Sheffield

Richard Saundry – Principal Research Fellow, University of Westminster