Managing people

As part of our blog series exploring links between managerial capability, conflict management and productivity, Rachel Suff, Senior Policy Advisor at the CIPD, highlights the need to invest in people management capability to handle conflict effectively. In the current health and economic crisis organisations are facing an employment relations challenge like never before. The pandemic is not having […]

Managers play a critical front-line role in dealing with challenging situations and confronting problems in the workplace.  Making sure that managers have the right skills to proactively tackle emerging problems and conduct high quality conversations with their team can deliver real benefits for an organisation in terms of productivity and performance. This series features a

In the first of a series of blogs exploring links between managerial capability, management of conflict and organisational productivity, Professor Richard Saundry examines what the research to date tells us about building managerial capability to effectively manage conflict and create more productive workplaces. When I first started researching conflict in UK workplaces in 2008, a